Returned items must comply with our returns policy:
• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
• If an item has a Thomas Wylde security tag or brand tag attached, it must be returned with the tag in its original position.
• Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
• Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
RETURNING YOUR PURCHASE
Should you need to return your purchase, please email firstname.lastname@example.org within 10 days of receiving your order and we will issue you a Return Authorization Number (RA#) and returning instruction.
Once your return has been received and accepted, your refund will be completed via store credit, excluding the delivery costs and 5% restocking fee. We’ll keep you updated every step of the way. You can follow the return of your package using the tracking number.